VISITING OUR BOUTIQUEFAQ

It is important that you understand this agreement is a firm and legally binding contract . Nothing in this agreement is intended to affect your statutory rights.
Make An Appointment

We offer 3 types of appointments:

  • Wedding Dress Appointment – 2h
  • Seamstress Appointment – 30m
  • Fitting Appointment – 30m

Please book a visit by calling 01282 844 800 or use the appointment booking system here on our website

In the event that you have to cancel your appointment we will try to accommodate you as soon as we can but during busy periods this can be difficult.

For fittings and seamstress appointments, if we do not receive 24 hours notice in writing, to cancel an appointment you will be charged a £25 cancellation fee. Any last minute changes to your dress will incur additional charges.

Your Order

Our designers are all considered to be leading UK bridal designers and all Sugared Almonds Bridal dresses are made with the upmost care and attention, ensuring that you not only look a million dollars on your wedding day but you feel it too. We are absolutely certain in choosing a Sugared Almonds bridal gown that you will not be disappointed.

Your dress will be ordered to nearest size from your measurements from your wedding dress designers measurement chart. This size will be agreed with the one of our sale consultants. You will pay 50% deposit which is non refundable and then your dress will be ordered. Your payment shall be conclusive evidence of the acceptance of our terms and conditions.We are not able to accept any cancellations. All orders still have to be paid for in FULL, even if the wedding has been cancelled.

Once your dress has arrived in our boutique you will be contacted and your final balance will be due within 7 days.

In House Seamstress

You will also need to consider if you would like to book to have any alterations completed by our Sugared Almonds Bridal seamstress. Alternatively, you may find local alteration specialists on line however we cannot vouch for their service or price structure.

Our seamstress is our very own in-house seamstress. All your fittings will take place at Sugared Almonds Bridal. A minimum of two fittings will be required, one for pinning and one to check that it fits perfectly.

Please note that Saturday appointment with the seamstress are not possible, please consider this when scheduling your diary.

Payment should be made directly to us by cash, bank transfer or cheque. Alterations are paid for before any alterations are carried out. As a guideline alterations can cost from £100 – £380 depending on what you need adjusting. We only charge you for what you need doing, so if you don’t need any attentions you won’t be charged for fittings.

At your fitting you will need your shoes and underwear. A change of shoes or underwear at a later date can change the fit of your dress and incur further alterations to your dress and additional cost to you.

In the event that you have to cancel your appointment we will try to accommodate you as soon as we can but during busy periods this can be difficult. If we do not receive 24 hours notice in writing, to cancel an appointment you will be charged a £25 cancellation fee. Any last minute changes to your dress will incur additional charges.

Fittings and Alterations

After the date of order, Sugared Almonds Bridal can accept no responsibility for any changes, which occur to the customers body shape, size or height.

No alterations will be made to any garment prior to the full purchase being paid. Alterations costs are additional to the price of the garment and are required in full by cash, cheque or bank transfer. Cleared funds are required before your dress can be taken home.

Written cancellation is required at least 24hrs before your fitting or a £25 cancellation fee will be charged.

Fabrics

Every effort is made by the supplier to match fabrics but we cannot guarantee designs on trims or texture of a fabric.

Silk is a natural fabric and the weaving of the fabric may therefore contain variations and irregularities that are characteristics of fine silk yarn. These should in no way be considered as defective nor should Sugared Almonds be held at fault.

Sale, Special Offer, Discounted Stock

These items are either ex showroom stock or discontinued styles and are not sold as perfect. Sale items must be paid in full and removed from the premises. We do not offer refunds or exchanges for any discontinued/sale items.

Dry cleaning, storage and alterations are undertaken as additional costs.

Collecting Your Dress

The customer is requested to collect the dress after the dress arrives with in 30 days, unless our storage option has been purchased. The storage charge is to cover the cost of storage and insurance.

Upon collection of the wedding dress, the customer is advised to store the dress out of direct sunlight and in a constant temperature.

If goods are not collected by the customer within 30 days of confirmation of delivery, then these goods will be returned to stock for resale and all monies pertaining will be forfeited. Once the goods are in the care of the customer, Sugared Almonds Bridal will accept no responsibility if any faults or problems occur.

Storage

Technically the dress belongs to you once it has been paid for in full and we are handling it in ‘trust’ for you. We can undertake storing your gown for you at a cost of £25 per month.

If you have any queries or concerns please contact sugaredalamondsbridal@outlook.com

Cancellation of Order

No cancellation of this contract is accepted after the booking fee/payment is made unless the supplier is unable to deliver the garment for the occasion, in which case a full refund will be payable to the customer. Under no circumstances are booking fees refundable or transferable.

ONLINE SHOPFAQ

If you have any questions about out on-line sale stock please contact the shop to discuss the dress before you purchase on-line.
Online Sales

These items are either ex showroom stock or discontinued styles and are not sold as perfect. Sale items must be paid in full and removed from the premises. We do not offer refunds or exchanges for any discontinued/sale items.

Dry cleaning, storage and alterations are undertaken as additional costs.

Delivery

Delivery is by Parcel force and costs £60 

Returns

We do not offer refunds or exchanges for any discontinued/sale items.

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